Josh Blackburn
COO
What is your day to day role?
Having joined the company back in 2013, I now oversee the day to day running of the company with the support of a great team. No two days are the same; whether looking at financial information, developing new tuition delivery methods or identifying new areas to support with online lessons.
What is your favourite part of the job?
Making a difference to someone’s life. Over the past nine years we have worked with lots of students who have been in situations where their education wasn’t in line with the norm. Finding a way of putting amazing teachers in front of them and delivering targeted learning has resulted in students achieving their true potential which may have otherwise not been possible.
What do you like doing outside of work?
My passion is food and drink having studied hospitality at university and having previously worked as a food buyer. In order to try and protect my waistline (usually unsuccessfully) I enjoy cycling and attempting to surf. I am also the chair of my daughter’s preschool committee.
Ryan Lockett
Director of studies
What is your day to day role?
I oversee tutor recruitment, content development, lesson quality and I support our customers.
What is your favourite part of the job?
Making a difference and improving students’ academic outcomes is what I love doing the most.
What do you like doing outside of work?
I’m very active; I love bike rides, spending time with family and trips to the coast.
James Jones
Senior account manager
What is your day to day role?
Ensuring we’re meeting the needs and demands of the schools we’re working with. Discussing the various options and pricing structures to ensure schools are happy and get the best value for money, year after year.
What is your favourite part of the job?
My favourite part of the job is receiving positive feedback from both schools and the students; it lets me know that we are making a positive impact.
What do you like doing outside of work?
Following my beloved Chesterfield FC around the country and keeping active and travelling.
Charlie Gatward
Senior operations assistant
What is your day-to-day role?
I make sure that the lessons are running smoothly. I assist with booking in lessons by liaising with clients. I also communicate with tutors and schools, dealing with both telephone and email queries.
What is your favourite part of the job?
Helping provide education to students all over the UK!
What do you like doing outside of work?
Going to the gym, going to concerts and hanging out with my sister!
Amy Martin
Sales manager
What is your day to day role?
Maintaining relationships with existing accounts as well as building new relationships with schools and Virtual Schools. Ensuring we have an understanding of what each account wants for their individual students and fulfilling this by delivering an individualised and tailored lesson plan to suit their needs.
What is your favourite part of the job?
When accounts return to us again and again, and also seeing students achieving their goals.
What do you like doing outside of work?
Playing netball and surfing.
Maddie Ellis
Operations Assistant
What is your day to day role?
A real mix! Contacting carers if students don’t arrive for lessons, sending out attendance notifications to schools, finding cover tutors, providing support if tutors have trouble in lessons and liaising with schools and carers to help understand students’ interests and lesson attendance.
What is your favourite part of the job?
The variety!
What do you like doing outside of work?
Baking and cooking, going to the gym and spending time with friends!
Amelia Acford
Operations Manager
What is your day to day role?
I oversee the operations team and liaise with schools for information regarding students and lessons. This involves delegating tasks fairly and equally within the team, providing support over the phone to schools and carers if there are any technical issues, querying any questions customers may have and communicating with the sales team to make booking in referrals run smoothly.
What is your favourite part of the job?
That everyday is different.
What do you like doing outside of work?
I like cooking, travelling and going to concerts.